Cannot Find Printer from Smartphone/Tablet while Using Bluetooth

If you cannot find the printer from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer.

Note

• For problems on printing with other connection methods or more on performing settings of each connection method:

  • Using PIXMA/MAXIFY Cloud Link
  • Printing with Google Cloud Print
  • Printing from iOS Device (AirPrint)

1. Check1 If you are using an Android smartphone/tablet, check the Android version of your smartphone/tablet.

   Make sure the Android version of your smartphone/tablet is not 5.0, 4.4, 4.3, 4.2, or 4.1.

   To check the version, refer to your device’s instruction manual.

2. Check2 Make sure the printer is turned on.

   • Confirming that the Power Is On

3. Check3 Make sure the printer is configured to use Bluetooth connection.

   Check the setting from the operation panel following the procedure below.

   1. Make sure printer is turned on.

   2. Select (Setup) icon.

   3. Select Settings.

   4. Select Device settings.

   5. Select Device user settings.

   6. Select Bluetooth settings.

   7. Select Enable/disable Bluetooth.

   8. Make sure Enable is selected.

      If Disable is selected, select Enable.

4. Check4 Make sure your smartphone/tablet is configured to use Bluetooth connection.

   Make sure the Bluetooth function is enabled on your smartphone/tablet.

   To check whether the Bluetooth function is enabled, refer to your device’s instruction manual.

5. Check5 Is the printer connected to another device via Bluetooth?

   You can connect only one device to the printer via Bluetooth at the same time.

   If another device is connected to the printer, wait for a while or turn off the printer and turn it on, and then connect the device again from the top screen of Canon PRINT Inkjet/SELPHY.

6. Check6 Is the printer operation in progress?

   You cannot use Bluetooth connection while the printer setup or printing/scanning is in progress.

   Wait until the setup or printing/scanning is complete.

7. Check7 Make sure you do not cancel pairing on the printer.

   Pairing is canceled if you delete a paired device or change the PIN code on the Bluetooth setting screen of the printer.

   Delete pairing information of the printer also on the Bluetooth setting screen of your smartphone/tablet. Use Canon PRINT Inkjet/SELPHY to perform settings and pairing.

8. Check8 Make sure the setting to turn on the printer automatically is enabled.

   If the setting is disabled, you may not use the Bluetooth function of the printer.

   Enable the setting to turn on the printer automatically.

   • Device user settings

9. Check9 If you are using an Android smartphone/tablet, make sure you do not select another printer on Canon PRINT Inkjet/SELPHY.

   If you select another printer on Canon PRINT Inkjet/SELPHY, you fail in pairing even though you select the printer properly on the Bluetooth setting screen of the Android device.

   Return to the top screen of Canon PRINT Inkjet/SELPHY and select the printer properly.

10. Check10 Make sure you do not change the Bluetooth device name on the printer.

    The printer name may be displayed on the printer list of Canon PRINT Inkjet/SELPHY by the previous name even though you change the Bluetooth device name on the printer.

    If the printer name is displayed on the list by the previous name, select it instead of the current name.

11. Check11 Is only part of the printer’s device name displayed on Canon PRINT Inkjet/SELPHY?

    If you change the printer’s device name on the Bluetooth device name setting menu on the printer, only the initial part of the device name may be displayed on Canon PRINT Inkjet/SELPHY.

    In this case, select the device name whose initial part matches the current name.